Delivery & Returns

We've got you covered

Everything you need to know about getting your order — and what to do if something's not right.

UK Standard Delivery

Orders are dispatched within 1–2 working days of payment confirmation.
Standard delivery takes 3–5 working days via Royal Mail or DPD.
Standard delivery is a flat £3.99 on all UK orders.
Express delivery (1–2 working days) is available at checkout for £5.
You will receive a dispatch email with tracking information once your order has shipped.

International delivery takes 3–7 working days.
We ship to selected countries — your delivery cost is shown at checkout once you choose your country.
Please note: customs duties and import taxes are the responsibility of the recipient.

We accept returns within 30 days of delivery, provided the product is unused and in its original packaging.
To initiate a return, email us at hello@honiebeauty.co.uk with your order number and reason for return.
Once we receive and inspect the returned item, a refund will be processed within 5–7 working days to your original payment method.
We do not accept returns on opened or used skincare products for hygiene reasons, unless the product is faulty.
Sale items are non-refundable but may be exchanged for store credit.

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Send a photo of the damaged or incorrect item to hello@honiebeauty.co.uk along with your order number.
We will arrange a replacement or full refund at no additional cost to you.
We take quality seriously and will use your report to improve our packaging and fulfilment processes.